Signature keynote
The Business Behind the Business
Leaders leave able to name the three systems their growth actually depends on — and which one is breaking right now.
Chaos into symphonies.
Fix the system.
Free the people.
Marine Corps veteran. Named inventor on 30 US patents. The operator behind one of the largest civil rights class actions in US history — $1.25 billion, 22,000 people, 380+ meetings in 66 cities across 23 states, in only six months.
Why Eric
Most speakers bring a message. Eric brings the receipts.
He joined a seven-person company and left two decades later as its Vice President of Strategy, having helped build it into the largest of its kind in the Southeast. He has run the messy middle of an organization at every size it passed through.
In between, he ran the nationwide claims operation for a $1.25 billion federal settlement as its data and technology lead. The team held 384 in-person meetings in 66 cities across 23 states and served roughly 22,000 people, using a geomapping system he built so 97% of them had a meeting site they could actually reach. The court awarded the maximum fee, citing the professionalism and diligence of the operation.
Then he turned the company’s internal systems into a legal CRM software business, and became a named inventor on 30 US patents spanning analytics, cybersecurity, data management and interface design. He is a Marine Corps veteran and the co-author of Invested Leadership.
Signature Talks
Four talks, each built for a room that has to decide something Monday.
Built for leaders of any organization that has outgrown the way it used to work. Every session is tailored on a pre-event call, and all four run as keynote, workshop or virtual.
Keynote or workshop
Scaling Without Amplifying Dysfunction
Growth multiplies whatever you already are. Leaders leave with a method for finding the dysfunction before headcount doubles it.
Leadership track · from the book
The Cabinet of Rivals
How to build a leadership team that argues with you productively — and what the agreeable alternative quietly costs.
Technology & AI
Change Nobody Fights
Technology rollouts fail for human reasons, not technical ones — from a named inventor on 30 patents who watched it happen from both sides of the table.
What People Say
Twenty years of people who worked with him, not watched him.
I can count the number of people that I consider true, actual geniuses on one hand. Eric is one of them.
Stewart J. GussStewart J. Guss, Injury Accident Lawyers
Probably the best law office manager in the country — he runs operations like the NASA control center.
Joseph Preston StromStrom Law Firm LLC
I have watched Eric orchestrate chaos into symphonies on multiple occasions.
Rick W. FlemingPartner, Law Offices of James Scott Farrin
The Record
Four claims, and the paperwork behind each one.
Speakers make claims. These are the documents — court filings, USPTO grants, a White House invitation — with every figure labeled by where it came from.
Case study
$1.25 Billion
100,000 claimant addresses turned into a map, and the largest civil-rights settlement in US history reaching the people it was for.
Case study
Thirty US Patents
24 utility and 6 design grants, from a self-taught database build inside a seven-person firm.
Case study
Two Books
One he wrote. One the lead lawyer on the case wrote, thanking him in the acknowledgments years later.
Case study
US Marine
Five foot two and 112 pounds at eighteen. Where the operating standards behind everything else came from.
Why It Matters
Operations is not a back-office word.
On December 8, 2010 Eric stood in the White House and watched President Obama sign the Claims Resolution Act. The work that followed was logistics — mapping, scheduling, routing, verifying — and it decided whether 22,000 people who had waited decades could actually file a claim.
Three years later, after his daughter Grace was diagnosed with a congenital heart defect, the two of them campaigned for mandatory pulse-oximetry screening for newborns in North Carolina. Senate Bill 98 was signed into law in 2013. The Governor handed Grace the pen.
That is the argument underneath every talk, and it holds in any organization: the systems people find boring are the ones that decide who gets served and who gets missed.
The Book
Invested Leadership
Empower Your Team to Lead with Heart — written with Stacie Monahan, drawn from two decades of running demanding operations without burning out the people who ran them.
Available in hardcover, paperback and e-book. Bulk copies can be arranged for events, and a signing can be added to any keynote.
Bring Eric to your event.
Tell us the date, the room and the outcome you need. You will hear back within two business days.